In early winter 2023, Basements Plus had nearly completed a major basement finishing project in Commerce, Michigan. Just weeks from completion, a routine washer installation—handled by another company—resulted in a leaking pipe that caused significant flooding. The water spread from the upstairs laundry room down into the newly renovated basement, directly above the custom-built bar. Fortunately, our use of water-resistant materials prevented extensive damage, sparing the homeowners from costly repairs and delays.
Our “before” images highlight our waterproofing materials and framing, which saved the customer’s home from water damage. This photo highlights the mold-resistant drywall we used. This innovative feature helped save the family significant time and stress by preventing the need to replace certain areas of their basement.
Thanks to our advanced building materials—steel studs, Neopor insulation (SilverGlo), PUC moldings, vinyl plank flooring, and mold-resistant drywall—the impact was minimal. Unlike traditional organic materials, which can foster mold and require demolition, our durable solutions ensured no mold developed, even behind the cabinetry where water infiltration was most severe.
We discussed the family’s needs, vision, and budget.
Our team presented a detailed plan with 2D and 3D renderings of the future kitchen.
We helped the family choose fixtures, cabinetry, and flooring materials.
We confirmed all details and set the schedule for the project.
Our crew prepared the site, ensuring dust protection and proper workflow.
A dedicated project manager oversaw every step of the build.
We offered a lifetime warranty and post-project support through our Customer Care Club.
Upon being contacted by the homeowners, our Production Manager, Brian, swiftly assessed the damage and provided reassurance that repairs would be handled efficiently. Over the next few weeks, our team restored affected areas, including the ceiling, soffit, carpet, and bar corners. The project resumed with minimal disruption, and the homeowners were impressed by the seamless handling of the crisis.
Even the insurance adjuster acknowledged that, had conventional materials been used, repair costs would have soared to $50,000–$60,000 and required a complete basement overhaul. Instead, our innovative materials limited repair expenses to approximately $15,000, demonstrating the long-term value of our approach.
The homeowners, already impressed by our craftsmanship and professionalism during the initial remodel, expressed gratitude for our continued support during the unexpected event.
This trust reinforced Basements Plus’s commitment to lifelong customer care. As Sales Manager Josh noted, “When you become a Basements Plus customer, you are a customer for life. We treat you like family and will help in any way we can.”
In a glowing review, the homeowner shared his appreciation:
“The Basements Plus experience was perfect from start to finish. Each team member was great throughout the process. Michele, Catrina, Yiwei, Brian LaFehr, Steve, and the entire team exceeded our expectations. The skilled carpenters—Tom, Hunter, Matt, Jeremiah, Mike, and Jarren—did excellent work, and Dakota, Austin, Jake, and Luka were amazing throughout the project. The subcontractors Basements Plus partnered with also provided great work in a very professional manner. Top-notch company that does great work—I would highly recommend!”
If you’re inspired by this home transformation and want to create a space that works perfectly for your lifestyle, contact us today for a free consultation. Our team is ready to bring your vision to life—whether it’s a kitchen, bathroom, or whole-home remodel.
