Job review from in Northville, MI 48168 on 06/14/18

Overall Rating:

5  out of 5
Our Overall Service

We were impressed how well Finished Basement Plus treated us. Our first project manager wasn't handling well, and also the tile installer subcontractor did a very poor job. As we contacted the owner, Steve Iverson, he visited us. As he looked at it, he said "You guys even don't have to explain. All tiles have to torn down, and reinstalled." There was no argument or negotiation. They reinstalled walls and all tiles of our pretty large shower stall (5X 6.) The new tile work was great. He also assigned a new project manager, Steve Marco, who performed an outstanding job. Whenever we encountered any issue, he came up with an amazing idea. After our soffits of our bar were stained, the color wasn't matched with the cabinets. When it was planed, they warned us that they would not completely match even with the same stain as the cabinet since cabinets were stained at the factory. But, it was more noticeable than we expected. As we talked to Steve Marco, he worked hard to find a solution.. He finally completely matched them. Steve handled the project with a high professional manner, and he always tried to make us happy. We trusted Steve so much since he cooperated with us for any solutions or our request, and ensured that we were happy instead of seeking a benefit for the company. We had a great experience with him, and believe it would be difficult to find a better project manager than Steve. We also worked with a designer, Pam. Although we changed our floor plan many times, she was patient, and sit down with us many hours. She created a great design. Although we are very detail oriented, picky, and must be one of the most difficult customers, we were very satisfied with their work and service. It took longer than scheduled due to some issues, but we were glad that they took their time to provide a great care. After all, our basement looks great!

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