We strive to ensure every homeowner has a remarkable experience with our company. Our detailed and proven processes are in place from your very first phone call to the final cleaning of your new basement. We have nothing to hide, so we encourage homeowners to read our public reviews written by homeowners for authentic proof of our commitment to excellent service.
We also work with GuildQuality, a third party review company which allows us to receive meaningful and honest answers to our questions. After each and every project, GuildQuality contacts our homeowners to go over each component of the project to gather feedback. With these reviews we are able to make process adjustments based on the high percentage of feedback we receive from our customers.
Steve was great as our project manager. There was some minor miscommunication from the salesperson to the project manager, but all was resolved and the work looks good. The company…
Cara V. in Birmingham, MI -
Finished Basements Plus did a great job in remodeling our basement. Originally the basement was nothing but a catch all that wasn't used for anything but storage and a place…
Robert R. in Lake Orion, MI -
I cannot rave more highly about this builder. We just bought this condo last year and had to gut the entire thing. We dealt with several nightmare contractors/builders on other…
Brenda A. in Northville, MI -
We just had our basement finished with Finished Basements Plus and they did a great job. Craig, Mike, and the rest of the crew were very professional, they answered all…
Brad H. in Northville, MI -
Very impressed with the professionalism of the basement specialist planning out our project. Joseph has been super patient and knowledgeable, answering all of our questions regarding design and budget. Also…
Georgia G. in Rochester, MI -
We love our finished basement and are so glad we decided to go with Finished Basements Plus—the quality is amazing! The team - Mike and Craig - went above and…
Katie O. in Canton, MI -
Our basement was the only place I had to use for my art and photography work, but for four to six months of the year, it was too cold to…
Molly S. in Berkley, MI -
Awesome job, couldn’t be happier! Mike was especially helpful! Thank you! Great company to work with! Super happy!
Maria K. in White Lake, MI -
Great experience from the initial quote to the final walk through. Minor “hiccups” were handled quickly and Craig (project manager) was very responsive to all of our questions and requests.
Sam M. in Saline, MI -
Out of 600+ eligible applicants, Finished Basements Plus is one of 300+ businesses within the residential construction industry recognized by GuildQuality for consistently delivering superior customer care.
In determining which businesses received the 2018 Guildmaster Award, GuildQuality reviewed thousands of survey responses submitted by customers of Guildmaster candidates, and considered two primary metrics for each candidate: the percentage of customers stating they would recommend the business to friend and the percentage of customers who responded.
Finished Basements Plus achieved a recommendation rate of 90% or above from their customers surveyed by GuildQuality.
Finished Basements Plus has received this prestigious award for 3 consecutive years. 2017, 2018 & 2019!