We strive to ensure every homeowner has a remarkable experience with our company. Our detailed and proven processes are in place from your very first phone call to the final cleaning of your new basement. We have nothing to hide, so we encourage homeowners to read our public reviews written by homeowners for authentic proof of our commitment to excellent service.
We also work with GuildQuality, a third party review company which allows us to receive meaningful and honest answers to our questions. After each and every project, GuildQuality contacts our homeowners to go over each component of the project to gather feedback. With these reviews we are able to make process adjustments based on the high percentage of feedback we receive from our customers.
Out of 600+ eligible applicants, Basements Plus is one of 300+ businesses within the residential construction industry recognized by GuildQuality for consistently delivering superior customer care.In determining which businesses received the 2018 Guildmaster Award, GuildQuality reviewed thousands of survey responses submitted by customers of Guildmaster candidates, and considered two primary metrics for each candidate: the percentage of customers stating they would recommend the business to friend and the percentage of customers who responded.
Basements Plus achieved a recommendation rate of 90% or above from their customers surveyed by GuildQuality.
Basements Plus has received this prestigious award for 6 consecutive years. 2017 through 2022!
We are proud to announce that we have been awarded the Top Rated Professional Badge from HomeAdvisor. We are always working to ensure every homeowner has a remarkable experience with our company.HomeAdvisor lays out a specific set of guidelines that must be met in order to give a business access to display any sort of badge they provide. As far as how a business earns the “Top Rated Professional” badge, HomeAdvisor requires that a business must have:
• A minimum of 5 reviews
• A minimum overall rating of 4.0 or better
• More than 90% of homeowners that have left you a review would recommend you
• No homeowner complaints in the last 6 months
• Reviews from homeowners you’ve done work for
We are honored to receive the Remodeler of the Year Award from the Home Builders Association of Southeastern Michigan for 2019!The remodeler who receives this award has demonstrated outstanding commitment to promote the objectives of the Council and the best interests of the remodeling industry. All candidates for the Remodeler of the Year Award should have an impeccable reputation in the industry for the highest integrity and most ethical and fair dealings with the public, their customers, suppliers, subcontractors, employees, and generally with all persons and organizations.
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